|
Q. |
How do I make my
room reservation ? |
|
A. |
To make reservations,
please use our Secured Online Reservation Form available
on this website. Please ensure that you furnished
all the required information as specified on the Reservation
Form. |
|
Q. |
When I submit my
reservation form, where does my request go? |
|
A. |
It will go to our Reservation
Department. |
|
Q. |
How long will it
take the Hotel to respond to my reservation request? |
|
A. |
Within 24 hours and not
later than 36 hours. If you do not receive your respond
with 36 hours, please e-mail back to us at
maxcarry@tm.net.my |
|
Q. |
I don't have 24
hours to wait for confirmation. What can I do? |
|
A. |
|
|
Q. |
What happen if
after 36 hours we do not receive any respond from you? |
|
A. |
As you are aware this
booking is via online and there are many possible
factor that your reservation does not reached us may
be due to server’s error or due to some other
technical problem. Please e-mail back to us at
maxcarry@tm.net.my
to enquire
about your reservation. |
|
Q. |
How do I know my
reservation is confirmed? |
|
A. |
When you received our
acknowledgement via the e-mail or fax within 24 hours
and not later than 36 hours. Reservations are deemed
secured if guaranteed with credit card or a prepaid
Cash Deposit into the hotel's Bank Account. |
|
Q. |
After filling up
and submission of my Reservation Form how do I know
if my reservation is confirmed? |
|
A. |
Within 24 hours and not
later than 36 hours, you will be contacted by e- mail
informing you on the status of your reservation. |
|
Q. |
How do you respond
back to us on our confirmation ? |
|
A. |
We shall be responding
back to you via e-mail. We do not call or we do not
fax to you unless requested to do so. Please ensure
that you furnish to us an accurate e-mail address/es. |
|
Q. |
We seem to unable
to locate your telephone number on this website ? |
|
A. |
This website and the
rates displayed on this website are specially formulated
for Internet Booking Only. Guest that calls in at
the hotel shall not be entitled to our Internet Promotional
Rates. This is the reason why we do not furnish Telephone
contact. |
|
Q. |
What happens if
I encounter problem with my reservation upon checking-in? |
|
A. |
It is advisable for you
to quote your confirmation number if you were given
one but if you were not, it would be advisable for
you to print out the confirmation letter and bring
along. |
|
Q. |
What do I need
upon checking-in ? |
|
A. |
If you are given a confirmation
number please quote it during checking- in and if you
do not it would be advisable for you to print out the
confirmation letter and bring along. |
|
Q. |
How far ahead should
I make the reservations? |
|
A. |
At least 72 hours before
arrival date. |
|
Q. |
Is it advantages
for us to book early ? |
|
A. |
Yes it would as most
of the time we are always fully booked. In order not
to get disappointed please make your booking as early
as possible. |
|
Q. |
During the reservation
I gave my credit card details but upon checking in I
decide to pay cash. Is this possible ? |
|
A. |
Yes this is possible.
We do not collect payment online. We do not deduct
from your credit until you arrive at the hotel/resort,
the credit card details is merely to guarantee your
reservation only. You may pay cash upon check in instead. |
|
Q. |
What are the means
for us to guarantee our booking ? |
|
A. |
To guarantee your booking
we would request for your credit card details. For
those without credit card details we would instruct
then to make a cash deposit into the house’s
bank account. Please indicate in the Reservation Form
that you wish to pay by Cash. |
|
Q. |
Which would you
prefer us to use to guarantee our reservation, by Credit
Card or Cash Deposit ? |
|
A. |
Depending where you are
from, if you are from Overseas we would prefer Credit
Card due to the troublesome procedures of having to
go to the nearest compatible banks to make the cash
deposit. To make your reservation and confirmation
process easier and faster we would prefer Credit Card. |
|
Q. |
If we do not have
a Credit Card can we make our reservations via your
Online Reservation Form and what are the procedures
? |
|
A. |
Yes you can make your
reservations via our Online Reservation Form. The
procedures would be as follows. You are to fill up
our Online Reservation Form and please indicate to
us that you are paying by Cash. We shall give you
further instruction on how to make your Cash Deposit
into our hotel/resort Bank Account during the confirmation
stages. |
|
Q. |
Do you collect
payment during the Reservation stages ? |
|
A. |
No we do not collect
payment during the reservations stages. During reservation
stage we need your credit card details for the main
reason to guarantee your reservation. |
|
|
|
|
CANCELLATION
POLICY |
|
Q. |
How do I change
or cancel my reservations ? |
|
A. |
Through the telephone,
facsimile or e-mail. Please specify your Confirmation
Number, Name, Hotel/Resort, Check In Date and Check
Out Date. We would prefer by e-mail as it is faster
to do so. |
|
Q. |
What is you hotel/resort's
Cancellation Policy and what are the penalty if we defaulted
? |
|
A. |
Our Cancellation Policy
and Penalty Charges if any, are contained within this
website either on the Accommodation or Room &
Rates or Promotional Packages Page. Please look for
these information within this site. |
|
|
|
|
PAYMENTS
|
|
Q. |
What credit card
types are accepted for guarantee/deposit or payment
at your hotel/resort ? |
|
A. |
Any major credit card is
acceptable here. |
|
Q. |
Do your hotel/resort
accept Visa Electron Card ? |
|
A. |
No we do not accept Visa
Electron Card. |
|
Q. |
When do I have
to include my credit card number? |
|
A. |
When you fill up our Secured
Online Reservation Form to guarantee your reservations. |
|
Q. |
Is it safe to use
my credit card? |
|
A. |
Yes, Our Secured Online
Reservation Forms are encrypted. |
|
Q. |
Why do you need
my credit card number and expiry date? |
|
A. |
To guarantee the reservation
during peak period or late arrival. |
|
|
|
|
ROOMS
& RATES
|
|
Q. |
Based on the rates
offered on your website, is it possible for us to ask
for special discount ? |
|
A. |
Rates portray on this
website are our Internet Promotional Rates. It is
the discounted rates meant for Internet booking only.
Only bookings made via this website are entitled to
these Internet Rates. |
|
Q. |
What about special
discounts? |
|
A. |
No discount will be given
based on these Internet Promotional Rates. Please look
for our Promotional Packages if any. It would be cheaper. |
|
Q. |
We are Airlines
Staffs, are we entitled to Airlines Rates? |
|
A. |
We do not have rates
for Airlines staffs, please make booking through your
respective airlines for rates accorded to the respective
airlines if any. Our rates are Promotional Internet
rates. |
|
Q. |
We are Malaysian
Government Staff, are we entitled to special rates ? |
|
A. |
No. Our rates are special
Internet Promotional rates. Please check with the
respective department if there are any special rates
accorded to Malaysian Government staffs. |
|
Q. |
We are Government
Employees of a Foreign Government, are we
entitled for a
special rates ? |
|
A. |
No. We do not have any
special rates for Government Employees from a foreign
government. |
|
Q. |
What are the check-in
& checkout times for a room? |
|
A. |
Check-in time is 2.00 p.m
and check out time is at 12.00 p.m. |
|
Q. |
What is the earliest
time I can check-in into the hotel room ? We will be
arriving at the hotel/resort early in the morning? |
|
A. |
Our normal Check-In time
is 2.00pm. Our earliest Check-In time is 12.00 noon.
Early check-in are subject to availability of rooms. |
|
Q. |
Do you have Baby
Cot ? |
|
A. |
Yes we have baby cot and
we provide baby cot free of charge. Please enquire at
the reception upon check-in. |
|
Q. |
We will be arriving
at 5.00 am in the morning, if we check-in at this time,
do you consider this as 1 night? |
|
A. |
Yes. Our new day starts
at 6.00 am. |
|
Q. |
Our flight home
is at 12.00 am, we would like to check out late at 8.00pm,
What is your rate for late check out? |
|
A. |
The normal room rates available
on the website applies. |
|
Q. |
We will be arriving
at the Hotel at roughly around 3.00am, so can we check
in at that time? |
|
A. |
Yes, but you shall be
charged in accordance to the rates shown on this website.
Please indicate in your reservation form your arrival
time. |
|
Q. |
We are aware
that your check out time is 12.00 noon but due to
our late flight, we wish to stay on until 3.00pm.
Is this chargeable ? |
|
A. |
Late check out until
3.00 pm are usually not chargeable but is always subject
to availability of rooms. Please indicate in your
reservation form as we may be able to accommodate
your request free-of-charge if room are available. |
|
Q. |
We are aware
that your check in time is at 2.00 pm, but we would
like to check in at 10.00 am, is this chargeable ? |
|
A. |
Early Check in are usually
not chargeable but is always subject to availability
of rooms. Please indicate in your reservation form
as we may be able to accommodate your request free-of-charge
if room are available. |
|
|
|
|
LOCATION |
|
Q. |
What are the directions
to the Hotels? |
|
A. |
Our location map is available
on our
location webpage
within this site. |
|
|
|
|
TRANSPORTATION
|
|
Q. |
Is there a hotel
shuttle service to/from the airport? |
|
A. |
Yes we do have our Airport
Transfer Vehicle but it is chargeable. Please indicate
in the reservation form that you require the Airport
transfers. We shall give you the quotation for Airport
Transfer during the confirmation of your bookings. |
|
Q. |
Which is cheaper,
your Airport Transfer or the Public Transport ?
|
|
A. |
The public transport is
obviously cheaper. |
|
|
|
|
HOTEL
FACILITIES
|
|
Q. |
What are the facilities
offered at your hotel ? |
|
A. |
The complete description
of the hotel/resort is available within this website.
If you are unable to locate, please e-mail to us at
maxcarry@tm.net.my |
|
Q. |
What are the facilities
available in the rooms? |
|
A. |
The complete description
of the hotel/resort is available within this website.
If you are unable to locate, please e-mail to us at
maxcarry@tm.net.my
|
|
Q. |
Do we need adaptors
or transformers for our electrical devices? |
|
A. |
If you are from Asians
countries, adaptors or transformer are not needed
but advisable to carry with you as some electrical
voltage may differ. In Malaysia, the electricity runs
on 240 volts with 50-cycle system. |
|
|
|
|
MALAYSIAN
LAW
|
|
Q. |
Is there a speed
limit on the Malaysian roads and are seat belts required?
|
|
A. |
Speed limits vary on
each road. The normal speed limit on the highway is
110 km/hr. Speed limit signboards are available for
reference. Please do not exceed the speed limit. Seat
belts are required for the driver and the front seat
passengers. |
|
Q. |
Do we need a Malaysian
Driving Permit to drive in Malaysia. |
|
A. |
If you carry a valid
International Driving License, you may not require
a Malaysian driving license. However, please check
with the Malaysian Road and Transport Department for
further clarification.
Their website is at :
http://www.jpj.gov.my/ |
|
Q. |
Will we be driving
on the same side of the road as in U.S.A ?
|
|
A. |
No. In Malaysia we drive
on the left side of the road. |
|
Q. |
How much can I
take currency back to the US tax-free? |
|
A. |
Under the Travelers Declaration
regulation, permitted currency limits are as follows
: A resident and a non-resident is permitted to carry
into and out of Malaysia, RM notes not exceeding RM1,000
per person. There is no limit on the amount of foreign
currency notes or traveler’s cheques carried
into Malaysia by resident and a non-resident. A resident
is permitted to carry out of Malaysia, foreign currency
notes including traveller's cheques, not exceeding
RM10,000 equivalent per person. A non-resident is
permitted to carry out of Malaysia, foreign currency
notes including traveller's cheques, not exceeding
the amount brought in. |
|
Q. |
What is the legal
drinking age? |
|
A. |
18 years old. |
|
Q. |
Are there any restriction
of drinking alcohol in Malaysia. |
|
A. |
Throughout Malaysia consumption
alcohol is allowed except muslims are not allowed
to drink in public in the state of Kelantan and Terengganu.
Most of the hotels/resorts in Kelantan and Terengganu
do not serve alcohol. Please check with the front
counter for more info on this matter. |
|
|
|
|
TRAVEL
DOCUMENT
|
|
Q. |
Do I need a Visa? |
|
A. |
Depending upon which
country you are from. Please check with our local
representative, embassy, consulate located in your
respective country. The following webpage may be able
to provide to you some information on this matter.
Information Website :
http://www.malaysiahotels.cc/wyn01.html
Immigration Department Website :
http://www.imi.gov.my/ |
|
|
|
|
MISCELLANEOUS |
|
Q. |
Does anyone in
Kuala Lumpur speak English or any other language?
|
|
A. |
English is the common
language used here.Our national language is Bahasa
Malaysia. Malaysians commonly speak Bahasa Malaysia,
English, Mandarin, Tamil, Cantonese, and Punjabi. |
|
Q. |
Do we need to change
money before or upon arrival? |
|
A. |
For your convenience,
it always advisable to change to local currencies
as all transaction in Malaysia will be in Ringgit
Malaysia (RM). However, there are moneychangers and
banks nearby to do these transactions. |
|
Q. |
Where can I exchange
currency? |
|
A. |
At the moneychanger or
banks. |
|
Q. |
Are clothing and
shoe sizes the same in Malaysia as in the US? |
|
A. |
No. |
|
Q. |
Are all museums
closed on Sundays and Mondays? |
|
A. |
No. |
|
Q. |
Do women have to
wear hair coverings in Malaysia? |
|
A. |
No. Only in places of worships. |
|
Q. |
What is the standard
tipping practice in Malaysia? |
|
A. |
There is no tipping practice
in Malaysia. Tipping is at your own discretion. |
|
Q. |
What's the weather
like there in Malaysia ? |
|
A. |
Malaysia has an equatorial
climate with uniform temperatures throughout the year.
If you are coming to the East Coast of Malaysia, especially
to Kelantan and Terengganu, most of the hotel and
resort along the east coast here are closed from November
to January due to the monsoon season. Please check
with us on this information. |
|
Q. |
Where can I get
information about traveling around Malaysia ? |
|
A. |
Please refer to the following
website for more details on traveling around Malaysia.
Website :
http://www.malaysiahotels.cc/wyn02.html |
|
Q. |
Where can I find
details on Museums in Malaysia ? |
|
A. |
|
|
Q. |
Where can I find
literatures on some of the outstanding buildings and
infrastructures in Malaysia ? |
|
A. |
Please refer to the following
website for outstanding buildings and infrastructures
of Malaysia.
Website :
http://www.malaysiahotels.cc/wyn07.html |
|
Q. |
Where can I find
details on Fine Dinning, Bistros, Cafes , Delis, Restaurant,
and Hawkers Centres in Malaysia ? |
|
A. |
|
|
Q. |
Where can I find
details on getting to Malaysia, getting around Malaysia
and getting around Kuala Lumpur ? |
|
A. |
|
|
Q. |
We wish to know
more about public transport to your hotel, where do
we find the said information ? |
|
A. |
|
|
Q. |
Where can I find
the location map of all the major island resorts in
Malaysia? |
|
A. |
Please refer to the following
website for details on location map of all the major
island resorts in Malaysia.
Website :
http://www.malaysiahotels.cc/island.html |
|
Q. |
Where can I find
the list of Calendar of events in Malaysia ? |
|
A. |
Please refer to the following
website for the complete list of Malaysia’s Calendar
of Events.
Website :
http://www.malaysiahotels.cc/wyn05.html |
|
Q. |
Where can I find
details of shopping complexes in Kuala Lumpur and in
Malaysia ? |
|
A. |
Please refer to the following
website for details of shopping complexes in Malaysia.
Website :
http://www.malaysiahotels.cc/wyn03.html |
|
Q. |
Where can I find
details of shopping complexes on Langkawi Island ? |
|
A. |
Please refer to the following
website for list of shopping complexes on Langkawi Island.
Website :
http://www.malaysiahotels.cc/wyn03try2.html |
|
Q. |
Where can I find
details of Embassies and High Commissions of Foreign
Countries in Malaysia ? |
|
A. |
|
|
Q. |
Where can we
obtain Useful telephone numbers in Malaysia such as
Emergencies, Police, Hospitals, Medical Centres, Taxi,
Cabs, Busses, Car Rentals, Coaches, immigration and
all the necessary numbers while in Malaysia. |
|
A. |
Please refer to the following
website for all these details.
Website :
http://www.malaysiahotels.cc/infousephone.html |
|
Q. |
Where can we find
the list of good hotels and resorts in Malaysia ? |
|
A. |
Please refer to the following
website for the list of good hotels and resorts found
in Malaysia.
Website :
http://www.malaysiahotels.cc/ |
|
Q. |
How can we get
intouch with you ? |
|
A. |
To get in touch with us
you may e-mail us at
maxcarry@tm.net.my
. |
|
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